FAQ
How many days you need to install the equipment?
The installation time depends on the technician’s experience. Generally, the installation is quite fast, and we can provide assistance.
How many staff abroad you sent to install the equipment?
It depends. Sometimes more, sometimes fewer.
Can I transfer the money to you then you pay to other supplier?
Yes, that is acceptable.
Can I delivery the goods from other supplier to your factory? Then load together?
Yes, that is possible.
When will you leave your factory and to have your spring festival holidays?
We have staff on duty during the holiday and can still respond.
Can the equipment be installed under hot weather?
Yes, our products undergo strict factory testing.
Can Your products be installed under the cold weather?
Yes, our products undergo strict factory testing.
Do You have office in shanghai or guangzhou that i can visit?
Our office is located in Wuhan.
Can you send your staff to install the equipment for us?
Yes. However, for some equipment, installation can be completed independently with our professional video guidance.
Can I only buy some spare parts from you?
Yes.
Will you will attend the fair to show your products?
We participate in relevant exhibitions from time to time.
Can you send your equipment to my warehouse in guangzhou?
Yes, we can deliver to any location you specify.
What is your products standardization?
They comply with industry manufacturing standards.
How do you pack the equipment?
We provide professional packaging solutions and use different packaging methods based on the product.
Can you can design the equipment according to our size?
Yes, you can provide us with your required dimensions.
How many years have your company made this kind of equipment?
We have decades of relevant experience.
Which certificate do you have for your equipment?
We can provide them if needed.
How many staffs do you have in your factory?
Currently, we have 955 employees.
How can I to be your agent in my country?
Once you place an order, we can start our cooperation.
Do you have any agent in our country?
Please let us know your country, and we will check for you.
Do you have any real project pictures of the equipment?
Yes, we can provide them if needed.
How far is your factory from the city hotel?
Very close, just a few kilometers. The surrounding facilities are well-developed.
How far is your factory from the airport?
About 40 minutes by car.
How long it will take from guangzhou to your factory?
About 4.5 hours by flight.
Where is your factory located?
Wuhan, Hubei Province, China.
Do you provide free spare parts ?
No, we do not provide them for free.
Do you have detailed and professional installation manual?
Yes, we can provide it if needed.
If OEM is acceptable?
Yes.
Do you provide sample? Free or charge?
Samples are available, but they are charged.
What is your term of payment?
Shipment will be arranged after payment is received.
What is your MOQ?
One unit.
Are you a trading company or a manufacturer?
We are a manufacturer.
How long is your delivery time?
1–2 weeks.
