About Us

FAQ

Q

How many days you need to install the equipment?

A

The installation time depends on the technician’s experience. Generally, the installation is quite fast, and we can provide assistance.

Q

How many staff abroad you sent to install the equipment?

A

It depends. Sometimes more, sometimes fewer.

Q

Can I transfer the money to you then you pay to other supplier?

A

Yes, that is acceptable.

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

Yes, that is possible.

Q

When will you leave your factory and to have your spring festival holidays?

A

We have staff on duty during the holiday and can still respond.

Q

Can the equipment be installed under hot weather?

A

Yes, our products undergo strict factory testing.

Q

Can Your products be installed under the cold weather?

A

Yes, our products undergo strict factory testing.

Q

Do You have office in shanghai or guangzhou that i can visit?

A

Our office is located in Wuhan.

Q

Can you send your staff to install the equipment for us?

A

Yes. However, for some equipment, installation can be completed independently with our professional video guidance.

Q

Can I only buy some spare parts from you?

A

Yes.

Q

Will you will attend the fair to show your products?

A

We participate in relevant exhibitions from time to time.

Q

Can you send your equipment to my warehouse in guangzhou?

A

Yes, we can deliver to any location you specify.

Q

What is your products standardization?

A

They comply with industry manufacturing standards.

Q

How do you pack the equipment?

A

We provide professional packaging solutions and use different packaging methods based on the product.

Q

Can you can design the equipment according to our size?

A

Yes, you can provide us with your required dimensions.

Q

How many years have your company made this kind of equipment?

A

We have decades of relevant experience.

Q

Which certificate do you have for your equipment?

A

We can provide them if needed.

Q

How many staffs do you have in your factory?

A

Currently, we have 955 employees.

Q

How can I to be your agent in my country?

A

Once you place an order, we can start our cooperation.

Q

Do you have any agent in our country?

A

Please let us know your country, and we will check for you.

Q

Do you have any real project pictures of the equipment?

A

Yes, we can provide them if needed.

Q

How far is your factory from the city hotel?

A

Very close, just a few kilometers. The surrounding facilities are well-developed.

Q

How far is your factory from the airport?

A

About 40 minutes by car.

Q

How long it will take from guangzhou to your factory?

A

About 4.5 hours by flight.

Q

Where is your factory located?

A

Wuhan, Hubei Province, China.

Q

Do you provide free spare parts ?

A

No, we do not provide them for free.

Q

Do you have detailed and professional installation manual?

A

Yes, we can provide it if needed.

Q

If OEM is acceptable?

A

Yes.

Q

Do you provide sample? Free or charge?

A

Samples are available, but they are charged.

Q

What is your term of payment?

A

Shipment will be arranged after payment is received.

Q

What is your MOQ?

A

One unit.

Q

Are you a trading company or a manufacturer?

A

We are a manufacturer.

Q

How long is your delivery time?

A

1–2 weeks.

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